Refunds and cancelling

Your first payment

If you ask within 14 days of the first payment on a plan, we refund it in full. You do not need to give a reason. This applies once for each customer. On a yearly plan, the first payment is the one taken when the trial ends.

The yearly trial

• A yearly plan starts with 7 days free, and the trial needs a card: Paddle takes it when the trial starts.
• On day 8, Paddle charges the full first year to that card: $190 for Solo, $390 for each app on Indie and $1,990 for Studio, plus sales tax or VAT where it applies.
• Cancel before then, in Settings, Billing (Cancel plan), at paddle.net, or by writing to us, and nothing is charged.
• There is one trial for each customer: a workspace or customer that had a plan before starts paying at once.

Cancelling

• Cancel at any time: in Settings, Billing (Cancel plan), with the link in your Paddle receipt, at paddle.net, or write to us and we cancel it for you.
• Cancelling stops the next charge. The plan stays on until the end of the month or year you already paid for, then the workspace moves to the free plan.
• Your data stays until you delete the account in Settings.

Renewals and plan changes

• Renewals, monthly or yearly, are not refunded, except as below. Cancel before the renewal date to avoid the next charge.
• If you were charged after you asked us to cancel, or charged twice, we refund the extra charge.
• A move to a bigger plan starts at once, and you pay the difference for the rest of the month or year. A move to a smaller plan starts at the next renewal.
• A move from monthly to yearly starts at once: the year starts that day, and the unused part of the month is taken off its price. A move from yearly to monthly happens when the year ends: cancel the yearly renewal, then choose a monthly plan.

When something is our fault

If RocketASO is unavailable, or a paid feature does not work, for more than a few days in a row and we cannot fix it, we refund the time affected.

The 90-day promise

The promise on the pricing page is separate from refunds. If store changes from RocketASO have not been credited with at least what you paid after 90 days, the next quarter is free: it is given as free time on your plan, not paid back as money.

Your legal rights

Nothing here takes away rights the law gives you. Consumers in the EU, the UK, Israel and some other countries can withdraw from an online purchase within 14 days. That right can end once you start using a paid plan with your agreement, but the 14-day refund on a first payment still applies.

How to ask for a refund

• Write to hello@rocketaso.app from your account's email address, with the date and amount of the charge. Or use the link in your Paddle receipt, or paddle.net, to find the order and ask there.
• Paddle.com, our reseller and Merchant of Record, issues every refund to the card or account you paid with. The money usually arrives within 14 days of approval, depending on your bank.
• Please write to us before disputing a charge with your bank; we can usually fix it faster.
• We may refuse a refund where there are signs of fraud or abuse, such as signing up again and again to collect refunds.